Volvo Group Service Manager in South Plainfield, New Jersey

Job Summary

The Service Manager manages and Supervises workload for Service Department and searches for new service opportunities. Works to insure customer satisfaction on coach repairs and repairs are completed per company guidelines.

  • Achieve objectives set in accordance with Prevost Parts business plan

  • Continuously strives to improve work and operational processes while focusing on customer service

Core Responsibilities

  • Respect and enforce all company policies, safety regulations, rules and values of the company

  • Act as an ambassador of Prevost in all respects

  • Safeguard organizational and personal information confidentiality

  • Contribute to the attainment of company objectives through the efficient use of resources

  • Foster teamwork and positive communications between employees and all business sectors

  • Implement improvements in coordination with management objectives based on Prevost business direction

  • Promote standardization and uniformity in management processes and practices

  • Coordinating training of service technicians and assist with personal development plans

  • Develop personal and professional skills

  • Seek opportunities to increase service and parts sales

  • Ensure customer satisfaction on repair and support Prevost Red Carpet Policy Standards

  • Monitor operational expenses of service department

  • Review annual budgets and assess equipment needs

Required Competencies

  • Computer and network proficiency

  • Leadership

  • Communication

  • Customer Service

  • Organization

  • Multi-tasking

  • Able to handle stressful situations

Tasks

  • Supervise service department and team leaders for workload and meeting customer demands

  • Conduct/ participate in routine communication meetings with department

  • Manages workload to accomplish repairs to efficiently meet the company’s standards and to meet / exceed customer expectations

  • Assist other branches and area Service Representatives to manage customer problems

  • Assertive with technician roles and responsibilities

  • Willing to make decisions and follow through

  • Participate in WO process to expedite customer invoicing

  • Attend and communicate training information

Minimum Education Required

  • College degree in a related discipline or up to 4 years of relevant experience

Minimum Years of Experience Required

  • 4 Years industry experience required

  • Prior Service Manager experience preferred

  • CDL Preferred

Physical Requirements

  • Able to lift 75lbs

  • Able to stand for long periods of time

  • Able to tolerate extreme local temperatures

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.

Volvo Group North America is an Equal Opportunity Employer

E.O.E./M/F/D/V

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Buses , is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID

85902BR

Entity

Volvo Buses

State/Province

New Jersey

City/Town

South Plainfield

Employment/Assignment Type

Regular

Travel Required (Maximum)

Occasional

Last application date

Functional Area

Aftermarket

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran