Volvo Group Intern - Parts Order Desk (Spring 2019) in Shippensburg, Pennsylvania

Job Summary

This is an Intern position where the identified candidate will learn how to interface with Volvo dealers (our customers), internal personnel, and Volvo warehouses to quote parts availability, process orders, communicate order status, and resolve issues as they arise in order to maintain high customer service and satisfaction.

Main Tasks/ Responsibilities / Authorities

Learn and develop basic competencies to:

  • Quote parts availability/order status to dealers and Volvo personnel

  • Support dealer parts sales orders from receipt through to destination as requested

  • Coordinate purchase orders with appropriate Volvo warehouse, resolving any issues through to shipment

  • Handle all order related questions from dealers and Volvo personnel

  • Redirect non-order related customer concerns to appropriate internal personnel

  • Research and report on order related projects and programs

  • Assist with the training of new employees

  • Liaise with customs brokers and freight carriers for importation of Volvo parts

  • Perform other duties as needed

Key Skills

  • Ability to build skills required to perform: problem solving and analysis, interpersonal, verbal and written communication, organization, and leadership

  • Must be proficient in the use of personal computer, including skills in the following software programs: Excel, Word, Powerpoint, Outlook and the Internet. Knowledge of SAP beneficial

Forums (Network of Interaction)


Volvo dealers, suppliers, Customs Brokers, Freight carriers


All areas of Volvo Construction Equipment, including Parts Technical, Marketing, CST, etc. Also Volvo warehouses, Volvo Parts.

Education/Professional Qualifications

  • Must be currently enrolled and pursuing a business related degree at an accredited school and have atleast 30 semester hours before the start of the internship

  • Work experience in the construction equipment industry or order management and customer service related positions in construction equipment industry or outside of the industry preferred

  • Ability to work with others in a Team / Office environment required

  • Able to perform duties effectively in a fast-paced environment whether working autonomously or under direction

  • Must be able to work a 20-hour week between the hours of 7am and 7pm, Mon-Friday.

  • Student must have a minimum cumulative grade point average of 3.0

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

With Volvo Construction Equipment , one of the world’s leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Auto req ID



Volvo Construction Equipment





Employment/Assignment Type


Travel Required (Maximum)

Last application date


Functional Area


Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran