Volvo Group Customer Service Coordinator / Admin in Orlando, Florida

The Service Coordinator facilitates achieving a balance between the complexities of service availability and the customer needs and timeline demands while maintaining company profitability.

Core Responsibilities

  • Respect and care for the customer

  • Develop personal, professional and technical skills on an ongoing basis

  • Act as a worthy representative of Prevost at all times

  • Foster teamwork and improved communication between sectors

  • Respect the rules and guidelines of the company

  • Comply with the quality and safety standards of the organization

Tasks

  • Provide and maintain repair schedules for major (and minor) accounts for repairs of service and warranty work

  • Set up work for all shifts so that the productivity shifts will be at the highest level possible; maintain our service appointment

  • Provide information for present and scheduled jobs in order to procure the necessary parts and materials required

  • Prepare quotes for customers using estimating tool

  • Keep customers informed about the status of their vehicles

Specific Tasks

  • Prepare, process and insure accuracy of all repair and warranty work orders

  • Maintain a constant flow of work into the service department and take steps to fill empty time periods in the service schedule; promote business for future work

  • Maintain the service records for the branch

Minimum Education

  • High school degree or equivalent

  • Ability to read and write

  • Typing (35 words/minute) & basic computer knowledge

Minimum Years of Experience

  • 1 year vocational or 2 years on-the-job related experience

  • Background in service and parts desired

  • Knowledge of Prevost product lines and other manufacturers including MCI, Eagle and Transit Coaches desired

Physical Requirements

Key Performance Indicators

  • Productivity

  • Customer satisfaction

  • Budgeted overtime

Demanding Aspects of the Position

  • Maintain the customer satisfaction level in all situations

  • Working within a complex software (SAP)

  • Pressure to deliver results

  • Managing a fast pace environment

  • Achieving a balance between customer expectations and corporate needs

Disclaimer : The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.

Volvo Group North America is an Equal Opportunity Employer

E.O.E./M/F/D/V

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Buses , is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID

85070BR

Entity

Volvo Buses

State/Province

Florida

City/Town

Orlando

Employment/Assignment Type

Regular

Travel Required (Maximum)

Occasional

Last application date

Functional Area

Aftermarket

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran