Volvo Group Supply Planner in Greensboro, North Carolina

Service Market Logistics (SML) is part of Group Trucks Operations (GTO) . We are an organization of approximately 4,000 employees globally in more than 40 locations. Every day, we are delivering world-class operational excellence for our customers, based upon smart logistics solutions. Our job is to develop, manage and optimize the Service Market supply chain for all Volvo Group brands and JV’s. The scope for Service Market Logistics includes Flow Optimization, Inventory Management, Distribution Center operations, Customs & Trade, as well as the development of logistics solutions to ensure the highest possible parts availability, delivery precision and quality everywhere in the world. We strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on customer success.

SML North America (NA) is a part of SML and has about 1,000 employees across the United States, Canada and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region.

Mission/Purpose of the Position

The Supply Planner position is part of the Supply Planning & Dealer Inventory Management (SP/DIM) organization within SML NA. The SP/DIM organization is responsible for parts availability, backorder recovery, delivery precision and inventory.

This position is responsible for inventory levels and fill-rates in the service market parts distribution-system. Frequent, effective and accurate communication with outside suppliers and internal departments such as Purchasing, Customer Service, Parts Marketing, Spare Parts Engineering, Distribution, and the production facilities is essential. Also key to the success of the position is extensive monitoring of the planning system, with close attention to shortages and past due schedule lines, as well as negotiation of improved and precise delivery dates and development of supplier relationships to achieve organizational performance targets such as fill-rates, delivery precision, backorder lines, dollars and aging.

The Supply Planner must be flexible and multi-task oriented as priorities change from day-to-day in a fast-paced environment. The ability to extract data, understand, analyze, and determine necessary courses of action in an independent, professional, and timely manner is the key to achieving the customer-focused objectives of this position. This individual will also be relied upon to take the initiative to solve problems in ways that are creative and self-determined.

Scope & Influence

This position reports to the Manager, Supply Planning for the VCE/Penta group within the SP/DIM function and is located in Greensboro, NC.

Essential Functions

  • Ensure all supply planning parameters are appropriately maintained in order to provide accurate delivery schedule information to suppliers

  • Perform order handling/expediting functions and daily parts maintenance (e.g. supersessions, and parts requisitions to purchasing, loading ship dates) as necessary

  • Conduct continual reviews of suppliers’ performance and corrective activity plans by means of performance monitoring, statistics, meetings, presentations, and other relevant communication

  • Communicate organizational expectations to achieve continuous improvements in quality, lead-time and costs

  • Host and drive effective meetings with focus on supplier accountability and follow-up

  • Identify and report supply chain related problems in day-to-day activities in an effort to increase overall efficiency and productivity

  • Provide effective customer-focused responses in a timely manner to internal/external customers

  • Prepare, create, and analyze reports and statistics as required/directed by management (such as cost analysis, quantitative analysis, supplier performance, etc…)

  • Resolve internal/external parts discrepancies with distribution centers and suppliers

  • Serve as liaison between customer service, product support, and purchasing

  • Participate in cross functional/cultural teams

  • Remain abreast of product knowledge, organizational structure and strategy

  • Work on continuous improvement through the Volvo Production System

  • Act according to the Volvo Values

  • Other duties as assigned by management

Minimum Education and Experience

  • College degree in relevant field or 3 years’ experience in Inventory Management, Production Planning or Purchasing

  • Demonstrated ability to work in a fast-paced team environment striving towards operational excellence guided by Volvo’s Values and the Code of Conduct

Necessary Technical/Functional/Language Skills

  • As all documentation is in English, proficiency in the English language is required

  • Strong understanding of supply chain processes and theories

  • Excellent written and verbal communication skills

  • Strong interpersonal skills

  • Strong negotiation skills

  • Strong math, problem solving, and analytical skills

  • Ability to work independently

  • Internally motivated and proactive

  • Strong knowledge of PC applications required, especially Microsoft Excel. Knowledge of Microsoft Access desirable

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

Auto req ID



Group Trucks Operations


North Carolina



Employment/Assignment Type


Travel Required (Maximum)


Last application date


Functional Area


Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran