Volvo Group Product Quality Leader (PQL) – Senior in Greensboro, North Carolina
In Heavy Truck Industry, ensure the product quality performance within determined responsibility scope through investigating and preparing quality cases to solve market issues.. Secure the voice of the customer in the problem solving processes.
Achieving product quality goals and metrics for failure rate and warranty costs
Search, detect and quantify actively & preventively customer quality issues at an early stage.
Decide, among all the issues experienced by the customer, what are the emerging issues that must be pre-investigated.
Perform pre-investigation of field quality issues in order to request and follow the introduction of proper solutions in a timely manner.
Initiate, coordinate and prioritize quality actions inside design Engineering, Aftermarket, Purchasing, and Manufacturing.
Actively search for rapid containment actions related to customer issues.
Clear communication and reporting on product quality or on customer satisfaction within the company.
Lead Quality Action Group during introduction of new products during their launch period.
Check effectiveness of implemented Quality solving solutions.
Request external campaign based on technical description and present at the External Campaign Committee.
Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.
Bring support to the new projects by providing field experience.
Contribute to long term quality roadmap.
Bachelor’s degree in Engineering preferred
Judgement abilities for prioritizing issues adding value for both customer and brand
Ability to quickly gain credibility and establish positive relationships / networking
Solving quality issue process knowledge , example 8D process, Weibull
Excellent communication skills
Fluent in English, both spoken and written
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support.
With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals working with energy, passion and respect for the individual to become the world leader in sustainable transport solutions.
Auto req ID
Group Trucks Technology
Travel Required (Maximum)
Last application date
Quality & Environment
Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran