Volvo Group EMS Coordinator in Greensboro, North Carolina
Mission/Purpose of the Job
The person in this function works as a team member to ensure that a problem of transport continuity, are dealt with by all parties in such a way that the requester and its customers are tempted to use VAS in future instances.
Perform proper data entry per the job functions
Perform online inbound Credit card functions
Perform inbound ComCheck functions
Perform proper data base searches for dealers, repair facilities, etc.
Ensure that all required computer including Internet and phone system interactions are fulfilled
Ensure promises made to callers are fulfilled to their satisfaction
Ensure that all customer interactions are according to the available working procedures
Provide technical specification and/or warranty information assistance to repairing partners and customers
Provide parts assistance to repairing partners and customers
Handle all complaints during coordination
Actively participate in the constant development of the team including its working procedures and its working environment
Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities
Strong data entry and computer skills
Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment
Strong interpersonal skills
Excellent negotiating skills supported by strong written and verbal communication skills
Innovative problem solving, research and analytical skills
Essential Educational and/or Training Qualifications and Certificates
- Associate’s Degree in Business preferred
Preferred Experience and Knowledge
Customer service experience
Strong verbal and interpersonal communication skills
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Founded in 1900, Mack Trucks - recognized around the world as “The American Truck You Can Count On” – to builds durable and reliable, application-driven vehicles that get the job done. An iconic brand, Mack embodies the American spirit: pioneering, hard-working, authentic and ambitious. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Auto req ID
Travel Required (Maximum)
Last application date
Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran