Volvo Group EMS Coordinator in Greensboro, North Carolina

Mission/Purpose of the Job

The person in this function works as a team member to ensure that a problem of transport continuity, are dealt with by all parties in such a way that the requester and its customers are tempted to use VAS in future instances.

Key Responsibilities/Accountabilities

  • Perform proper data entry per the job functions

  • Perform online inbound Credit card functions

  • Perform inbound ComCheck functions

  • Perform proper data base searches for dealers, repair facilities, etc.

  • Ensure that all required computer including Internet and phone system interactions are fulfilled

  • Ensure promises made to callers are fulfilled to their satisfaction

  • Ensure that all customer interactions are according to the available working procedures

  • Provide technical specification and/or warranty information assistance to repairing partners and customers

  • Provide parts assistance to repairing partners and customers

  • Handle all complaints during coordination

  • Actively participate in the constant development of the team including its working procedures and its working environment

  • Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities

Critical Competencies

  • Strong data entry and computer skills

  • Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment

  • Strong interpersonal skills

  • Excellent negotiating skills supported by strong written and verbal communication skills

  • Innovative problem solving, research and analytical skills

Essential Educational and/or Training Qualifications and Certificates

  • Associate’s Degree in Business preferred

Preferred Experience and Knowledge

  • Customer service experience

  • Strong verbal and interpersonal communication skills

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Founded in 1900, Mack Trucks - recognized around the world as “The American Truck You Can Count On” – to builds durable and reliable, application-driven vehicles that get the job done. An iconic brand, Mack embodies the American spirit: pioneering, hard-working, authentic and ambitious. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID

85160BR

Entity

Mack Trucks

State/Province

North Carolina

City/Town

Greensboro

Employment/Assignment Type

Regular

Travel Required (Maximum)

None

Last application date

Functional Area

Aftermarket

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran