Volvo Group Documentation and Funding Support Specialist in Greensboro, North Carolina


This position will be responsible for preparing documentation and/or verifying the accuracy of documents prepared internally or by our dealer body, for all customer financing and programs offered by VFS. The position will also assist in follow up activity relating to the perfection of VFS security interest in equipment and collateral, titles and registrations, and insurance certification. This position will ensure that VFS contracts are accurately recorded for all retail financing activity, ensuring customer invoicing is timely and complete. This position provides the highest level of customer service to VFS dealer and customer portfolios.

Key Areas of Responsibility:

  • Coordinating and directing the documentation and funding requests to funding specialists

  • Manage and proactively support VFS dealer and customer portfolios, by providing a superior level of service as well as a proactive and educational approach to industry issues and concerns.

  • Respond to customer inquiries in a timely manner, and investigate and resolve billing and contract issues as well as coordinate processes with respect to buyout and termination calculation requests

  • Assist in the perfection of security interest and/or titling for construction equipment and collateral, including insurance certification

  • Manages and audits documentation preparation and execution, including communications with dealers, customers, District Finance Manager’s (DFMs), and Legal Counsel

  • Ensures accuracy and sufficiency of all contract package submissions

  • Manage and distribute mailbox requests

  • Assist with clearing any outstanding post funding items

  • Responsible for working with and send to Collateral Admin for scanning and offsite storage

  • Manage our internal live Check process

  • Develops close relationships with other departments (such as risk management, credit, sales, insurance, and accounting)


  • BA/BS in Business or related field, or equivalent work experience in the financial services industry.


  • 3-5 years progressive sales / customer service experience in the finance industry, preferably with some construction / heavy equipment knowledge

  • Credit, accounting, or pricing knowledge, highly preferred


  • Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment

  • Strong interpersonal skills, including the ability to communicate transaction flows and documentation requirements both internally and to customers

  • Excellent negotiating skills

  • Strong written and verbal communication skills

  • Strong, cross-functional team player, with customer service focus

  • Demonstrated PC (MS Office) skills

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

With Volvo Financial Services you will be part of a global and diverse team of highly skilled professionals to provide expert financial services and solutions to customers and dealers in support of the Volvo Group’s sales. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID



Volvo Financial Services


North Carolina



Employment/Assignment Type


Travel Required (Maximum)


Last application date

Functional Area

Commercial Finance

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran