Volvo Group Finance & Insurance Manager in Fontana, California
The Finance & Insurance Manager acts as a liaison between customer, branch and finance company (s) to facilitate completing the sales cycle, including all required documentation and soft product selling.
Review all credit applications in person or via the phone with prospective customers for accuracy and complete information
Review retail order with customer to confirm correct address, price etc.
The sale of "soft products" to customers
Makes sure Retail Order and Credit Application is signed
Finance Manager sends appropriate information to Transport Funding
If deal is declined by Transport Funding, F&I Manager will work with Transport Funding to obtain approval
If Transport Funding further declines, the F&I Manager will review TF turndown file and investigate outside funding from an approved lending source
Finance Manager reviews Transport Funding requirement checklist and communicates stipulations to customer and collects needed requirements
Negotiates finance terms and close instalment contracts with customer and forwards to Transport Funding or other finance company
Process paperwork associated with all sales transactions including the final recap
Ensure proper execution of title work (including lien perfections) in accordance with local rules and regulations
Contact delinquent accounts and coordinate collection effort with assigned collector at Transport Funding to bring account current
Maintain a satisfactory yield on finance contracts
Complies with Arrow Truck Sales, Customer Identity Theft and Fraud Prevention Policy - "Red Flag Rules"
Manage Branch Administrative Assistants (if applicable)
Teamwork: Working effectively and productively with others. Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes
Customer Service: Anticipating, meeting and/or exceeding customer needs, wants and expectations
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on
Dependability/Reliability: Following through on commitments, producing timely work to required -- or higher -- standards, and pitching in to get the job done
Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress
Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively
Confidentiality: Handle highly confidential information and maintain the highest degree of professionalism
Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action
Skills & Knowledge: (When Applicable)
Knowledge of finance and insurance documentation and State lien perfection and title regulations
PC proficient with Windows and AS400 operating system
Personal interaction skills
Obtain Notary Public
Minimum Education and Experience
High school diploma, preferably Bachelors degree
3 years finance experience, preferably in an F&I department
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Arrow Truck Sales, Inc. is the leading retailer of used medium and heavy duty trucks in North America, with locations throughout the US and Canada. It is our mission to be the premier used truck sales company that promotes loyalty from our customers, opportunities for our employees and fair returns to our shareholders. Arrow Truck Sales, Inc. is part of the Volvo Group, a publicly held company headquartered in Gothenburg, Sweden.
Auto req ID
Arrow Truck Sales
Travel Required (Maximum)
Last application date
Finance & Control
Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran