Volvo Group Service Trainer – Toronto/Chicago in Chicago, Illinois

Position Description:

Summary

Our business growth in parts and services division requires additional training activities to increase and improve our level of competencies. We therefore need to fill a service training position for our North American service network.

As part of the aftermarket training team, your role will consist of training our internal customers and help them to improve themselves in several fields related to technical skills and processes within our service network.

Core Responsibilities:

  • Provide internal training to a wide variety of coach systems / Safety and systems training

  • Analyze and track training needs in Toronto and Chicago network locations.

  • Adjust training sessions according to predetermined objectives.

  • Hold online training sessions to ensure greater network coverage.

  • Facilitate training sessions to reach these objectives.

  • Deliver trainings for customer events and webinars as needed.

  • Review Training seminar survey and adjust content/schedule according to comments received.

  • Responsible for gathering technical information, build training materials and conduct training in a class room environment, using any and all audio/visual technology available.

  • Build on-line training programs to be used as a training tool.

  • Prepare individualized training materials to be used for our products participates in a multitude of different industry events, training classes and seminars.

  • Create electronic training sessions and will track the completion rate and monitor the result of these sessions.

  • Provide customer service while upholding the level of performance and quality of our products to ensure repeat business and continued loyalty of our customers.

  • Work independently or in a team environment with minimal supervision

  • Diagnose and repairs of the Prevost and Volvo products

  • Provide training, assistance, and mentoring of fellow coworkers

  • Respect and care for the customer and their equipment

  • Develop personal professional and technical skills on an ongoing basis

  • Act as a worthy representative of the company at all times

  • Foster teamwork and improved communications between sectors at all times

  • Respect the rules and guidelines of the company

  • Demonstrate leadership

  • Uphold and promote corporate core values

  • Comply with the quality and safety standards of the organization

Tasks:

  • Elaborate and/or adjust training sessions according to predetermined objectives

  • Facilitate training sessions in order to reach these objectives while respecting learning principles and organizational principles

  • Complete documentation thoroughly and timely according to company requirements

  • Maintain a clean and safe work environment on a continuous basis

  • Provide weekly activity reports

Required Competencies:

  • Advanced troubleshooting and diagnostic abilities

  • Ability to react quickly to ever changing demands

  • Organized with the ability to prioritize and schedule trainings

  • Be the product expert person for the Prevost and Volvo products

  • Ability to look up parts efficiently and independently

  • Ability to assist customers or others over the phone with technical issues and / or questions

  • Process the knowledge and skills needed to fill in for team leader when needed

  • Proficient in MS Office Products with knowledge in multiple computer systems including PowerPoint, Excel, Word, Access

  • Process the ability to create, edit and run MS Power Point presentations for training sessions

  • Ability to present training in classroom setting as well as on the shop floor (Hands on)

  • Be proficient in electronic media and laptop use (Technical Prints, Cat Base, Bulletins and Recalls, SAP)

  • Working in an urgent delivery timeline

  • Adapting to priority changes

  • Self-motivated

  • Ability to travel 50%

  • Provide monthly training reports

  • Service technician level advancement

  • Customer Satisfaction (question: Overall knowledge of technician)

Minimum Education Required:

  • Maintain all requirements for Level 1 and Level 2 technicians

  • Proactively acquire and expand knowledge of the latest technology and systems in the industry

  • High School diploma or equivalent

  • Minimum Years of Experience Required:

  • Excellent abilities in verbal and written communication

  • Autonomous and well organized.

  • Recognized, by your peers as a leader and a team player

Minimum Requirements:

  • Ability to read and write

  • Valid CDL license (Class B with a Passenger Endorsement) a plus

  • Comply with DOT physical standards

Physical Requirements:

  • Traveling, Sitting and or, Standing for long period of time, Bending, Kneeling, Lifting up to 50 pounds unassisted

Travel Required

  • Up to 50%, including international

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Buses , is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID

82008BR

Entity

Volvo Buses

State/Province

Illinois

City/Town

Chicago

Employment/Assignment Type

Regular

Travel Required (Maximum)

Frequent

Last application date

Functional Area

Competence Development

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran