Volvo Group Intern: Customer Relations & Technical Support (Summer 2018) in Chesapeake, Virginia
Are you looking for an exciting summer internship that strengthens your leadership skills, develops you for future business challenges, and gives you an opportunity to work with people who are experts in their field? If your answer is YES, we have the internship for you. If you are energetic, resourceful, and organized we want you!
Read on and apply today!
The internship role provides students with the opportunity to apply academic knowledge and skills in a professional environment, and to support/promote the graduate's career goals through contact with professionals in their field of study. The internship experience enables students to participate in professional activities for Volvo Penta by working on important and innovative projects. Internships are structured learning experiences where interns and our full time professionals work together on projects within their selected organization. The internship allows students to integrate knowledge and skills in a manner that is mutually beneficial to the student and Volvo Penta.
The Intern will be responsible for providing support to the Product & Customer Support department.
Monitor and respond to Dealer Technical Support emails and Argus eService requests - Requests for technical information, troubleshooting advice, and requests for warranty repair authorizations
Monitor and respond to End Customer Email and Electronic Inquiries from the Volvo Penta website and other sources (partner websites, social media, etc.)
Address basic product related concerns and instructing customers how to find dealers through our website
Assist Customer Relations and Technical Support representatives with basic office tasks such as small package shipments, mailings, data entry, analysis, and creating reports
Support Volvo Action Services agents promptly with Warranty, Campaign and Owner’s registration questions using the company’s website and internal databases as resource
Essential Skills & Experience
An eagerness to learn, ability to work independently, and readiness for responsibility
Technical aptitude (preferred – Engineering with skills in automotive, industrial, or marine) with a more basic knowledge of engines, transmissions, and CAN bus technology
Excellent organizational skills and an acute attention to detail
Experience with the Microsoft Office Suite to include PowerPoint, Word and Excel is required
Basic computer skills. Responsible use of a networked computer running several database program
Effective personal communication skills, both verbal and written
Ability to act as a representative of Volvo Penta of the Americas in contacts with dealers and customers in a clear and professional manner. Proper grammar and spelling skills are a must
Basic office equipment operation; phone, copier, fax, etc.
Basic knowledge of pleasure boats and/or pleasure boat engine packages preferred
Participation in school or extracurricular activities and experience in leadership roles is a plus
Method of Performance Evaluation or Supervision for this program
- Performance feedback from the supervisor. Also, intern will make a presentation on this assignment to the management team at the end of their internship
Minimum Education and Experience
Applicants must be currently enrolled and pursuing a BA/BS degree at an accredited school and have completed 30 semester hours of undergraduate work prior to the start of the internship
Applicants must have a minimum cumulative GPA of 3.0
May require travel to our facility in Suffolk
Intern must provide their own transportation to work
Intern must provide their own living accommodations in the local area
Compensation and Benefits
All Volvo Group North America internships are compensated with a competitive salary. Students can also take advantage of various employee discounts
Volvo Group North America is an Equal Opportunity Employer
Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V this is standard for all job descriptions.
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
With Volvo Penta , a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.
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Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran