Volvo Group Operations Manager, Central Distribution Center (Memphis, TN) in Byhalia, Mississippi

Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). We are a global organization of about 3,750 employees located in over 47 locations in 30 countries. Every day we deliver world-class operational excellence to our customers by applying smart logistics solutions. Our job is to develop, manage and optimize the Service Market supply chain (aftermarket parts distribution to dealer network) for all Volvo Group brands and joint ventures. The scope of Service Market Logistics’ functions include: Supply Chain Optimization, Inventory Management, Distribution Center Operations, Customs & Trade, and Transport Optimization. We develop logistics solutions to ensure the highest parts availability, delivery precision and quality everywhere around the world. We have an innovative and diverse workforce applying the Volvo Group values with a high focus on customer success.

SML North America (NA) has over 1,200 employees across the United States, Canada and Mexico. Our distribution network consists of 2 Central Distribution Centers (near Memphis, TN and Columbus, OH) as well as 8 Regional Distribution Centers across the North American region.

We have an exciting opportunity for the right individual as an Operations Manager for our Central Distribution Center in Byhalia, MS. This Byhalia CDC is a 1 million square foot facility located approximately 25 miles southeast of Memphis, TN and employs approximately 650 employees. This position reports to the Director of the Byhalia CDC and is part of the site management team.

Key responsibilities/Accountabilities

  • Responsible for spare parts distribution at the Byhalia Central Distribution Center from unloading trailer, putting away, picking, and packing parts to loading trailers for transport

  • Manage department of +70 union employees with at least two supervisors and five team leaders

  • Ensure each supervisor and team leader meets his/her daily productivity, quality, and safety targets

  • Ensure incoming parts are offloaded and put away efficiently and correctly, preserving the quality of the products, and the accuracy of stock and stock locations

  • Ensure quality of packing and loading of parts destined to all Regional Distribution Centers throughout North America

  • Meet customer satisfaction demands by ensuring spare parts are distributed according to the agreed service levels

  • Ensure highest quality and packing precision of parts including correct part numbers, correct parts quantity, correct labeling and proper packaging

  • Ensure outbound loads have a high fill rate and meet scheduled dispatch times

  • Work with transport carriers by communicating and coordinating outbound loads according to dispatch schedules

  • Develop and improve processes through continuous improvement

  • Ensure all SOP’s (Standard Operating Procedures) are followed by all employees

  • Hold employees accountable for absenteeism and tardiness

  • Work closely with all CDC managers through continuous collaboration and coordination between departments

  • Secure the planning and the performance of the operation to meet Safety, Quality, Delivery, Cost, Environmental and People

  • Set service level agreements with subcontractors and follow-up

  • Lead the organization as an inspirational leader, engage and motivate teams through challenging targets

  • Identifies gaps in existing systems and processes, proposing solutions that improve operational efficiency

  • Attract good people, focus on performance management, training and develop talent

  • Drive continuous improvement by rolling out the Volvo Production System (LEAN)

  • Participate in process development and implement best practices

  • Work with the designated security and safety manager to develop, implement and monitor all programs related to the security and safety of personnel, equipment and property

  • Assure facility cleanliness, working conditions, and enforce 5S way of working

  • Ensure all trainings related to equipment operation and safety, DOT Hazmat, and warehouse process are compliant

  • Ensure safety targets are met and related legislation and policies are respected in the operation

  • Ensure that environmental legislation and policies are respected in the operation

Minimum Education and Experience

  • Bachelor’s degree (business, logistics or engineering preferred) and/or 5 - 7 years of equivalent experience

  • 10 years of experience in warehousing and distribution, including at least 5 years management/supervisory experience

  • Competence in supply chain management and warehouse management

  • Effective managerial leadership skills, promoting positive coaching and mentoring of staff

  • Demonstrated decision-making skills with ability to multitask

  • Strong customer focus and high sense of urgency with ability to work under pressure

  • Highly self-motivated with a track record for taking initiative and driving change

  • Ability to lead and hold people accountable for daily results around safety, productivity, and quality

  • Demonstrated ability to drive change, set demanding targets, and motivate teams and individuals to deliver results while creating a positive work environment according to Volvo’s Core Values and Code of Conduct

  • Strong computer skills with MS PowerPoint, Excel, and Word

  • Strong experience and knowledge working in Warehouse Management Systems

  • Excellent problem-solving skills

  • Excellent oral and written communication skills (English) with demonstrated leadership capabilities

Necessary functional/language skills

  • As all documentation is in English, proficiency in the English language is required

  • Must be able to communicate efficiently and effectively within a multi-cultural and international environment

  • Must be willing to travel domestically and Internationally (occasional)

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

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Group Trucks Operations





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Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran