Volvo Group Parts Order Desk Coordinator in Greensboro, North Carolina
This is a role that reports to a Parts Order Desk Supervisor and encompasses direct interaction to support Penta, Volvo, and Mack and Prevost dealers. This position is responsible for parts order status, expediting, case management, consistent follow-up, ownership and final resolution of all Dealer parts order inquiries related to Aftermarket.
Acquire the basic competencies to support/training to internal/external dealers and co-workers
Ability to work any brand at the Order Desk where we continue to cross-training each individual as time allows
Consistently meet or exceed KPI standard of case volume and follow-up with high quality
No more than 20% not ready time for being in the phone queue
Team Player-Maturity working above and beyond; showing respect and sharing knowledge
Ability to work independently with minimal instruction/guidance
Skills to multi tasked and prioritize by handling multiple complex situations with an appropriate sense of urgency.
Agree to submit new ideas, growth opportunities, process improvements, environment and realized efficiencies for the Order Desk Team
Maintain personal accountability, ownership and follow up of my inquiries until resolved and closed
Working knowledge of all systems utilized by Team to perform all required functions
Utilize sound judgment, resolve difficult dealer issues expeditiously while maintaining confidentiality
Share the workload as well as supporting co-workers as needed. Must be a team player
Partner with multiple departments including Materials Management, Spare Parts Engineering, Pricing, Warehouse Operations, Transport, Suppliers, Carriers, and Technical Support etc. to ensure optimal resolution on all inquiries.
Participate in training day to day tasks with new employees.
Perform tasks assigned which may include Customer File maintenance, processing internal orders, reporting, initial orders, tool orders, programming, campaign tasks, etc. assigned by Management
Assisting with programming electronics (clusters, ECUs, etc.) as requested
Ability to work remotely as required. This could be from home or Volvo Distribution Center, etc.
Computer and data entry proficiency, with excellent written and verbal communication skills
Requires innovative problem solving, research and analytical skills
Ability to develop and maintain productive business relationships
High-energy with ability to work in a fast paced, dynamic and structured environment
Teamwork is vital to meet overall KPIs which are linked to individual performance reviews
Strong communication and interpersonal skills
Problem solving and troubleshooting skills required
Passion for satisfying dealers, internal customers and fulfilling commitments
High School Diploma
BA/BS degree preferred
Automotive experience favorable
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group Trucks Operations encompasses the production of state-of-the-art products for the truck brands of the Volvo Group, as well as Volvo Group engines and transmissions, through an international world class industrial environment.
With Volvo Group Trucks Operations you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Auto req ID
Group Trucks Operations
Travel Required (Maximum)
Last application date