Volvo Group Parts Order Desk Coordinator in Greensboro, North Carolina

Summary

This is a role that reports to a Parts Order Desk Supervisor and encompasses direct interaction to support Penta, Volvo, and Mack and Prevost dealers. This position is responsible for parts order status, expediting, case management, consistent follow-up, ownership and final resolution of all Dealer parts order inquiries related to Aftermarket.

Core Responsibilities

  • Acquire the basic competencies to support/training to internal/external dealers and co-workers

  • Ability to work any brand at the Order Desk where we continue to cross-training each individual as time allows

  • Consistently meet or exceed KPI standard of case volume and follow-up with high quality

  • No more than 20% not ready time for being in the phone queue

  • Team Player-Maturity working above and beyond; showing respect and sharing knowledge

  • Ability to work independently with minimal instruction/guidance

  • Skills to multi tasked and prioritize by handling multiple complex situations with an appropriate sense of urgency.

  • Agree to submit new ideas, growth opportunities, process improvements, environment and realized efficiencies for the Order Desk Team

  • Maintain personal accountability, ownership and follow up of my inquiries until resolved and closed

  • Working knowledge of all systems utilized by Team to perform all required functions

  • Utilize sound judgment, resolve difficult dealer issues expeditiously while maintaining confidentiality

  • Share the workload as well as supporting co-workers as needed. Must be a team player

  • Partner with multiple departments including Materials Management, Spare Parts Engineering, Pricing, Warehouse Operations, Transport, Suppliers, Carriers, and Technical Support etc. to ensure optimal resolution on all inquiries.

  • Participate in training day to day tasks with new employees.

  • Perform tasks assigned which may include Customer File maintenance, processing internal orders, reporting, initial orders, tool orders, programming, campaign tasks, etc. assigned by Management

  • Assisting with programming electronics (clusters, ECUs, etc.) as requested

  • Ability to work remotely as required. This could be from home or Volvo Distribution Center, etc.

Qualifications

  • Computer and data entry proficiency, with excellent written and verbal communication skills

  • Requires innovative problem solving, research and analytical skills

  • Ability to develop and maintain productive business relationships

  • High-energy with ability to work in a fast paced, dynamic and structured environment

  • Teamwork is vital to meet overall KPIs which are linked to individual performance reviews

  • Strong communication and interpersonal skills

  • Problem solving and troubleshooting skills required

  • Passion for satisfying dealers, internal customers and fulfilling commitments

Education

  • High School Diploma

  • BA/BS degree preferred

  • Automotive experience favorable

Travel

  • Occasional

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses the production of state-of-the-art products for the truck brands of the Volvo Group, as well as Volvo Group engines and transmissions, through an international world class industrial environment.

With Volvo Group Trucks Operations you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Auto req ID

73322BR

Entity

Group Trucks Operations

State/Province

North Carolina

City/Town

Greensboro

Employment/Assignment Type

Regular

Travel Required (Maximum)

Occasional

Last application date

10-Aug-2017

Functional Area

Logistics